Chatbots on the rise but failing customers
Chatbots will be used for 95 per cent of online customer interactions within three years, but a study shows they're failing to meet expectations.
Chatbots will be used for 95 per cent of online customer interactions within three years, but a study shows they're failing to meet expectations.
The Queensland government has launched a probe into the state's short-term rental market ahead of a housing crisis summit later this week.
Toyota is facing a class-action lawsuit in Australia over emissions from some of its most popular diesel vehicles including Hi-Lux, LandCruiser and RAV4.
Consumers are being warned they're likely to pay more for fruit and vegetables in the wake of flooding across eastern parts of Australia.
The NSW Independent Casino Commission has fined Star Entertainment a record $100 million and suspended the gaming licence for its Sydney casino.
NSW Labor leader Chris Minns has promised a fresh start for the state if his party wins in March after nearly 12 years in opposition.
The federal government is pledging $9.6 billion to boost road and rail infrastructure across Australia, but NSW says it has been short-changed.
The federal government hopes a near-$10 billion infrastructure investment won't do more to drive inflation as it prepares for October 25's budget.
Australian shares have finished up 1.75 per cent after a whipsaw session on Wall Street, which staged one of the biggest one-day reversals in its history.
Australian families will get an extra six weeks of paid parental leave under a policy designed to improve gender equity and help with the rising cost of living.
The inflation dragon is still breathing fire as the treasurer says higher-than-expected US inflation will have implications for Australia.
Australian start-up Car Next Door will be rebranded by Uber and launched in America in a bid to shake-up car rental and ownership in a new market.
New rules and technical standards for home and business energy systems are being developed as regulators catch up with consumers and technology.
The Queensland Greens hope the threat of tens of thousands of dollars in tax will encourage investors with vacant homes to return them to the rental market.
One hundred religious leaders from a range of faith communities have signed an open letter calling on the Albanese government to stop approving new coal and gas projects
The finance minister has outlined a new plan to cut back on consultancy fees while the treasurer has promised to leave controversial stage three tax cuts alone.
Getting the cash rate back to neutral is more about the journey than the destination and the central bank will be guided by changing economic conditions.
The local share market has spent the day treading water, finishing little changed from where it began with gains for the banking sector and losses for miners.
Environmental group Greenpeace has called on Toyota to "up their game" on electric vehicles after comments about Australia's transition to the technology.
A study into electric vehicles in Australia's three biggest cities recommends targeted tax breaks and discounts to accelerate their adoption.
agriculture
environmental issue
environmental politics
forestry and timber
forests
politics (general)
real estate
A coalition of conservation groups has launched a campaign calling for the Queensland government to draw up a plan to halt deforestation in the state.
Darwin International Airport says flights are being disrupted for more than a year to allow the Australian Defence Force to complete runway maintenance.
US ride-sharing giant Uber has partnered with a Sydney firm to import 500 electric cars and speed up Australia's transition to greener transport.
Getting the cash rate back to neutral is more about the journey than the destination and will be guided by changing economic conditions.
The upcoming budget is expected to be an exercise in trimming waste and tightening spending across portfolios as taxpayers can expect modest savings.
More than nine in 10 public sector workers in NSW believe their salaries are stagnating, while a quarter want leave the state, a new survey has found.
Household and small business energy bills are soaring and the consumer watchdog is monitoring the industry for signs of price-gouging.
A gold mine in Western Australia plans to go carbon neutral by using green hydrogen to power crushing equipment, haulage trucks and generators.
Senior ministers insist they're sticking to their election promise of keeping significant income tax cuts as the Greens warn the policy will restrict spending.
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economy, business and finance
energy
environmental politics
finance (general)
industrial production
politics
The federal government is playing "policy whack-a-mole" as it prepares to roll out energy and climate tools, including new credits for big emitters.
The Reserve Bank of Australia is warning that large-scale data breaches and cyberattacks could destabilise financial institutions.