Cover-up claims as triple zero-linked death revealed
Another death linked to triple-zero failures just days after Optus' major outage was not publicly disclosed at the time, sparking accusations of a cover-up.
telecommunication service
‘Didn’t get it right’: BOM defends website cost blowout
The Bureau of Meteorology's chief executive is standing by controversial changes to its website overhaul as he faces a senate grilling.
Optus resolves fresh outage after vandals cut cables
Another Optus service outage that affected thousands of customers has been resolved after vandals cut cables while attempting to steal copper.
Fibre to the rescue: Aussies urged to take net upgrades
More than one million households have been disconnected by weather events this year and the NBN warns more will disproportionately affect copper connections.
Customer dies after triple-zero fails on mobile phone
The embattled telco industry remains in the spotlight after a customer died when their phone could not make triple-zero calls.
Optus backs outage acts after keeping officials in dark
Optus leaders took nearly 18 hours to tell authorities deaths had been linked to a triple-zero outage, but they say the company followed the law.
‘Get on board’: minister’s environment overhaul appeal
Negotiating the passage of major environment reforms through parliament is pulling the federal government in different directions.
From gigabits to terabits: fibre to fire up downloads
A fibre optic internet backbone will deliver internet speeds up to six times faster as well as a multi-billion-dollar boost to Australia's economy by 2040.
Free phones for some in Samsung triple-zero ‘debacle’
Some Samsung phone users with old mobiles will get free replacements after triple-zero glitches, but not everyone will be so lucky.
Governor takes aim at tax barrier to economic mobility
The Reserve Bank has set its sights on one tax it says keeps owners of big homes from downsizing and people from relocating for better jobs and pay.
Heat dialled up on minister over triple-zero outages
Communications Minister Anika Wells has been questioned about her handling of a triple-zero outage, as reforms to the emergency network are introduced.
Hearings reveal Optus bungled triple-zero outage email
Federal authorities only found out about a catastrophic Optus triple-zero outage a day after it was resolved because the telco notified the wrong email address.
Optus in government’s sights as parliament returns
Telco execs, the communications minister, government bureaucrats and the opposition leader will face tough questions when federal parliament returns.
‘Unacceptable’: second triple-zero Optus outage slammed
A second Optus triple-zero outage in as many weeks has raised the ire of a premier as calls mount for the government to empower regulators rather than telcos.
‘Scapegoating’ Optus blames tech, staff for outages
Optus has blamed technical equipment and human error for two emergency call outages as the prime minister pans the telco for its "unacceptable" failures.
‘History repeating’: quit heat dials up on Optus chief
Calls are growing across the political spectrum for the boss of Optus to stand down after his network oversaw a brutal network outage linked to multiple deaths.
Three die as Optus triple-zero glitch impacts hundreds
Optus has apologised to telco customers as an outage that blocked triple-zero calls to hundreds of people in three states is linked to three deaths.
Fourth death during Optus triple zero outage confirmed
A West Australian has become the fourth confirmed death linked to an Optus outage that prevented customers from calling triple zero.
Optus boss answers calls to quit as outage fiasco grows
The head of Optus has blamed a failure of "established processes" to address a triple-zero outage connected to three deaths, as calls for penalties mount.
Telco ‘cowboys’ not held to account after prior outage
A reliance on self-regulation has turned the telco sector into the wild west, an expert warns as Optus reels in the aftermath of another serious outage.
Cost and complexity leaves the telco sector on hold
Australia must move faster in deploying telecommunications infrastructure or risk falling behind in the AI race, Telstra chief Vicki Brady says.
Deaf, non-verbal man among ‘inexcusable’ Optus targets
Optus is hoping a court will approve a $100 million fine after it engaged in "unacceptable" sales tactics affecting Indigenous and disabled customers.
NBN users gorge on fibre for healthier download speeds
Technology upgrades are transforming how Australian's connect to the internet, as the NBN Co's full-year results show many premises are using fibre.
Upper house pushing Labor on ‘secret’ gambling ads plan
The government is under pressure over its plans for gambling advertising as an independent senator pushes for the release of documents.
Optus says yes to record $100m fine for dodgy sales
Optus has agreed to a record fine for "unconscionable" sales to hundreds of consumers, including in remote Indigenous communities its network didn't cover.
Space to Gympie and beyond: satellite texts go live
Telstra has begun rolling-out the nation's first satellite to mobile texting service, a move the telco hopes will keep rural Australians better connected.
Telstra accused of beating around the bush on coverage
Telstra admits changing its website to update coverage claims, but denies it misled customers as the consumer watchdog considers the allegations.
No tuning out as influencers reshape political campaign
Politicians need to find new ways to reach young voters or risk irrelevance, one of Australia's most prominent social media commentators says.
Telco complaints a symptom of cost-of-living crisis
Telcos are failing to offer sufficient help to customers struggling to pay their bills, as the telecommunications watchdog receives a spike in complaints.
Is it down? Strict rules for telcos that suffer outages
Phone and internet users will be given more details when their services drop out under rules imposed on telecommunication providers.
Defence secretary ‘shared another chat on Yemen strike’
A report claiming the US defence secretary shared sensitive military details on another Signal chat has renewed criticism of the Trump administration.