Users still frustrated despite falling telco complaints
Telcos still have work to do to improve customer service with delays in fixing problems and service fees among the top complaints, the industry watchdog says.
telecommunication service
politics
professional - women general
safety of citizens
social issue
telecommunication equipment
telecommunication service
Dating protection boost as apps swipe right for safety
Online romantics are being promised a safer dating experience as popular apps work to comply with a code of conduct put in place to better protect users.
Deepfake porn laws to target sharing of sexual images
Federal parliament is cracking down on the sharing of fake or digitally altered pornographic images without consent.
company information
dividend announcement
earnings
economy, business and finance
finance (general)
telecommunication service
Telstra open to Foxtel Group sale, profit drops 12.8%
Telstra CEO Vicki Brady has cautioned that News Corp's decision making around selling Foxtel, of which the telco owns 35 per cent, was in its early stages.
Safety fears delay 3G closure, users urged to upgrade
Telstra and Optus have delayed the 3G closure to launch a massive public safety campaign, after fears phones, alarms and medical equipment could be cut off.
Broadband speed boosts slow NBN Co’s path to profit
More copper connections have been replaced with faster fibre over the past year, NBN Co has revealed, but the broadband boost proved expensive.
breaking_news
crime, law and justice
politics
social issue
technology (general)
telecommunication service
Urgent call to pass deepfake sexual image sharing laws
Laws that crack down on the creation and sharing of non-consensual sexual images, including digitally altered deepfakes, should pass with haste, senators say.
No guarantee of coverage for remote Australians post-3G
Farming families fear losing their access to health and education, as Telstra acknowledges some may lose connectivity in 3G closure.
Telcos to proceed with 3G closure despite inquiry fears
Threats to safety from the 3G mobile network shutdown are "too great to ignore", an inquiry warns, but Telstra and Optus are pressing ahead with their plans.
Remote doctors, medical devices affected by 3G closure
Critical devices from insulin pumps and pacemakers to security cameras and EFTPOS machines could be affected by the 3G shutdown, an inquiry has been told.
Fears of widespread disruption when 3G is switched off
Telcos and the government may not realise the potential extent of disruptions when 3G is switched off, with concerns across health, construction and farming.
Cyber experts say vetting failed before global crash
As the world reboots and transport, governments and businesses return to normal, experts take in what might have been the world's biggest IT failure.
Software error disrupts flights, banks, media worldwide
A faulty update to widely used cybersecurity software has knocked airlines, media companies, banks and telecoms offline around the world.
air transport
business (general)
computing and information technology
media
telecommunication service
Global outage disruptions highlight online risks
As the world reboots and transport, governments and businesses return to normal, experts take in what might have been the world's biggest IT failure.
Thousands of phone users not ready to hang up on 3G
More than 100,000 mobile phones won't connect to triple-zero after the 3G network shuts down, as telcos ramp up their efforts to contact affected customers.
Pacific peace in focus as PM meets island counterpart
Australia's links to the Pacific remain a high priority as the prime minister met with his Tuvaluan counterpart amid geopolitical uncertainty.
Telcos urge 205,000 Aussies to upgrade before 3G shuts
There are 205,000 mobile phones that won't connect to triple-zero after the 3G network closes, as telcos urge customers to check their devices and upgrade.
Telstra silent number failure placed customers at risk
Silent phone numbers and addresses were published by Telstra in the online White Pages in a failing that put customer safety and privacy at risk.
Telstra put silent numbers, addresses in phone book
Privacy and safety has been put at risk after Telstra published the private numbers, names and addresses of 24,000 customers in the White Pages.
Push for all-in response after deepfake porn shock
The traumatising consequences of non-consensual AI porn used against school girls have come to the front of the national conscience - so what's being done?
children
identification technology
internet
politics
pornography
social issue
telecommunication service
Safeguards needed to police fake porn generation apps
Some phone apps and websites have little to no protections to stop people from using AI-image generation to create porn from photos without a person's consent.
Telstra urged to dial back ‘appalling’ mass job cuts
Telco giant Telstra will axe up to nine per cent of its workers, chasing $350 million in cost savings as it focuses on better-performing parts of its business.
Warnings kids are exposed to ‘extremist poison’ online
As children spend more time online, the federal police boss warns they are being exposed to extremist content, fuelling calls for age verification systems.
Australia unites against Musk to take down terror posts
Politicians of all stripes have chastised social media giant X and billionaire owner Elon Musk for fighting an order to remove graphic content after a stabbing.
disaster and accident
economy, business and finance
telecommunication equipment
telecommunication service
‘Unacceptable’ errors led to Telstra triple zero bungle
A series of embarrassing failures, including incorrect phone numbers and an incorrectly entered email address, contributed to triple zero delays on March 1.
Telstra profit up 11pct, to review enterprise business
Telecommunications giant Telstra says while its mobile business performed strongly in the first half, a review of its domestic enterprise division is underway.
Optus outage drives spike in telco customer complaints
The latest watchdog data shows an increase in complaints about telco services, coinciding with an Optus outage that lasted up to 14 hours for some customers.
Optus admits thousands more triple zero calls failed
Optus' revelation the number of unsuccessful calls to emergency services was 10 times more than first reported is "deeply concerning", the government says.
Mobile phone coverage boost for bushfire prone areas
Another tranche of black spot funding will target communities at greater risk of bushfires to boost mobile coverage and reliability.
Posties put parcels first as letter deliveries cut
Letters will only be delivered every second day with Australia Post revamping its workflow to focus on parcels as Aussies turn to online shopping.
Optus CEO exit a ‘sacrifice for reputation gods’
Australia's corruption watchdog doesn't think Optus chief executive Kelly Bayer Rosmarin's exit serves any purpose other than a quick reputational boost.