Renters at risk of having personal data hacked

Kat Wong and Tess Ikonomou |

The real estate sector is accumulating vast amounts of information on homebuyers and renters.
The real estate sector is accumulating vast amounts of information on homebuyers and renters.

Tenants have “close to no power” in challenging the use of rent tech platforms which ask for huge amounts of personal information, leaving them exposed to massive data breaches.

Digital Rights Watch program lead Samantha Floreani told a parliamentary inquiry into the rental crisis on Wednesday that renters were being coerced into handing over a wealth of personally sensitive data to third-party sites, with little to no regulation.

“A lack of protections for rent and digital rights and a largely unregulated rent-tech sector is already hurting renters,” she told the hearing in Melbourne.

Ms Floreani said the platforms rarely served renters, and left them with “close to no power” to stand up for their rights in a tight market, and that thousands of real estate agents had admitted to needing support to ensure they could adequately protect data.

This left a raft of data vulnerable to being hacked.

“If they are going to collect that information and use that information … then it is absolutely vital that they should be protecting that,” Ms Floreani said.

“If they fail to do so there should be repercussions.”

A renter told the hearing she had “survivor’s guilt” after she was able to secure public housing, with so many people waiting for accommodation. 

“It was humiliating to ask (her mum) to help pay the rent … I also went to food banks,” she said.

Another person giving evidence to the parliamentary committee said the “great Australian dream” was no longer available to working people.

A survey by consumer advocacy group CHOICE found 41 per cent of renters were pressured to use a third-party platform and about two-thirds of users were uncomfortable with the amount of information disclosed.

But many renters had no choice.

Not only does this put renters’ privacy and digital security at risk, it exacerbates pre-existing issues in the rental market like accessibility, fairness, affordability and the power imbalance between renters and landlords.

Some websites like Snug generate a score on each tenant’s application which increases if a renter ups their offer, while other platforms have mandatory fees. 

The amount of information the platforms provide to landlords also allows them to gate-keep housing and potentially profile and racially discriminate against potential tenants.

CHOICE found an applicant was asked if they identified as Aboriginal or Torres Strait Islander, despite questions about racial identification in private tenancy being prohibited.

In a submission, the First Peoples Disability Network Australia found those who were more identifiable as Aboriginal were less likely to be accepted as rental tenants and those who had their applications accepted were almost twice as likely to be paying more than 30 per cent of their household income on rent.

The committee will hear from renters’ associations, public policy think tank the Grattan Institute, property owners groups, homelessness organisations and those with experience of the rental market.

The final report on the rental crisis will be handed down by November 28.

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