Chatbots on the rise but failing customers
Chatbots will be used for 95 per cent of online customer interactions within three years, but a study shows they're failing to meet expectations.
online
Optus issues data scam alert to customers
Optus customers have been told to be wary of scammers trying to take advantage of a data breach, as the telco continues to contact those who have been affected.
Child groomer nabbed at Brisbane airport
A man who allegedly posed as a teenage boy to lure young girls into sending him child exploitation material has been arrested by Border Force officials.
Protecting children from online abusers
Criminology experts say "sexting" by children is one of their biggest worries when it comes to fighting an increase in online child exploitation material.
Australia facing ‘tsunami’ of child abuse
Constable Tom Clayworth spends his days hunting child predators against the backdrop of a huge spike in online abuse in the last financial year.
Elon Musk offers to buy Twitter
Days after rejecting a seat on Twitter's board, billionaire Elon Musk has offered to buy the social media company for about $US41 billion.
Man jailed for child abuse in Philippines
A man has been sentenced to time behind bars for abusing children in the Philippines after communicating with them on social media from Australia.
Cannabis use on TikTok nothing to laugh at
Cannabis use on the social media platform TikTok is often shown as funny and entertaining to its typically younger audience, according to new research.
Government MPs back WeChat boycott
Chinese-Australian MP Gladys Liu will boycott WeChat as a communication platform with Chinese constituents after it hijacked the prime minister's account.
Treasurer calls for equal WeChat access
Treasurer Josh Frydenberg says Chinese social media platform WeChat should be available to all politicians to communicate with Australia's Chinese community.